NOTIFICATION

2020.5.20

[Important Notice] Change in Business Hours for Service and Inquiries

Based on the spread of COVID-19 and the Declaration of a State of Emergency, the following services will partially be affected with changes to their opening and operating hours for the health and safety of our clients and employees.

[Commencement Date]

April 10th (Fri)
* The date to terminate this duration will be notified on this website.

[WINE, ART & VAULTS FOR VALUABLES]

Location: Tennoz (2-6-10 Higashi-Shinagawa, Shinagawa-ku, Tokyo)
* There will be no changes to our other locations.
Open: Tuesday – Saturday (Closed on Sundays, Mondays and National Holidays)
Business Hours: 11:00 AM – 5:00 PM
Business Hours for Inquiries: 11:00 AM – 3:00 PM

<Visiting the location in Tennoz>
■ Restriction on Entry
Due to the self-restraint request against the spread of COVID-19, the following protocols are implemented for visitors to our facility.
Additionally, our staff will be on shift work to prevent the spread of the disease. We apologize for any inconvenience caused and appreciate your understanding.

– On arrival, confirmation of your health condition, hand disinfection, check of temperature will be carried out. In case your temperature is 37.5c or above, entrance will not be permitted.
– In order to avoid close contact between clients, number of appointments will be restricted. Please note that we may request you to change the time of visit.
– Please refrain from unnecessary visits or visits of more than 30 min.

■ Reservation
You may experience the phone lines to be busy or difficult to connect. Reservation of the visit is available by email. Please email rsv_premium@terrada.co.jp with your name, date and time you wish to visit by 5:00 PM, one business day before.
We will respond by confirming your visit.

The following online services are operated as usual.
TERRADA WINE STORAGE
TERRADA WINE MARKET
TERRADA ART STORAGE

[TERRADA TRUNKROOM / Storage for Household Items]

<Inquiries>
Open: Tuesday – Saturday (Closed on Sundays, Mondays and National Holidays)
Operating Hours: 11:00 AM – 3:00 PM
* There is no change in opening hours on each location.
TERRADA TRUNKROOM

[DOCUMENT & MAGNETIC MEDIA STORAGE]

<Inquiries>
Open: Monday – Friday (Closed on Saturdays, Sundays and National Holidays)
Business Hours (by phone): 11:00 AM – 3:00 PM
Business Hours (by email): 11:00 AM – 5:00 PM
Please see the website for details (Pick-ups and delivery, and viewing service and others)
DOCUMENT SOLUTIONS

The latest information will be updated on this website for any further changes.
We sincerely apologize for the inconvenience that this may have caused, and thank you for your understanding.

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